About Client ETA

Client ETA is a private, member only booking management platform designed for independent providers.

It was created to support a more reliable booking process by bringing booking management, appointment scheduling, structured feedback and secure arrival updates together in one place. The platform is designed for providers who want more control over bookings while keeping privacy and discretion at the centre of the experience.

Secure arrival and location updates

One of Client ETA's key features is its secure location sharing and arrival update system.

Members can send a secure link that allows a client to share their journey and estimated arrival information. This helps the provider see when a client is on the way, delayed, or has stopped moving.

Client ETA is designed so that only a general area is shown rather than an exact location, helping members coordinate arrivals without unnecessarily exposing a precise address.

Booking management in one place

Members can use Client ETA to schedule appointments, manage bookings and keep booking information organised in one platform.

This helps reduce the need to rely on multiple messaging apps or separate booking tools.

Structured booking feedback

After a booking or booking related interaction, members can record an outcome using structured indicators.

These can include positive booking outcomes, completed bookings, cancellations, time wasting and safety concerns.

The purpose is to help create more reliable booking information while keeping reports focused on genuine booking related experiences.

Built around privacy

Client ETA is a member only platform with privacy focused tools designed for independent providers.

Exact addresses are not publicly displayed through the location feature, and the platform is designed to limit unnecessary exposure of personal information.

Why Client ETA was created

Client ETA was created as an alternative way to support reliable bookings without relying solely on traditional deposit based systems.

By combining booking management, secure arrival updates and structured feedback, the platform gives members more information and control throughout the booking process.